During these difficult times Home Hotel is committed to our guests, staff and local community. Keeping in mind that one of our objectives is to keep our commitment and your peace of mind, we would like to share with you some of the measures we have taken to manage those bookings affected by this contingency. We are so grateful for your messages and understanding during these unprecedented times and look forward to the day when we can reopen our doors and welcome you all once again.
It is important to remember that these measures will apply to bookings in which date of stay coincides with the hotel's temporary closing period.
BOOKINGS MADE THROUGH DIRECT CHANNELS:(www.room-matehotels.com, call center or the hotel)
We offer you two options, regardless of whether your booking is refundable or non-refundable, so that you can choose the one that best suits your needs:
- Option A: You have the option to keep the deposit of your booking until February 28, 2021, which must be redeemed for the same hotel where the reservation was made. For this, we kindly ask you to write a message with your booking details to the email address of the hotel that you will find by clicking here.
- Option B: You can receive a full refund. If your booking was made through our website, you can cancel it directly by clicking on the link you will find in the footer of the email you received with the purchase confirmation in the "Manage Reservation" section. If you booked over our call center or any other direct channel, you can contact us to assist you, just remember that the requests will be processed by Check-In date. You will receive a reply as soon as possible.
BOOKINGS FROM TRAVEL AGENCIES OR OTHER ONLINE BOOKING PLATFORM:If you have a reservation made through a third party, we request that you contact them directly so they can help you.